DELIVERY
THE BASICS
DOMESTIC - AUSTRALIA
Complimentary Express Delivery on all orders over $350 within Australia.
$10 Standard Delivery on all orders under $350 within Australia.$15 Express Delivery on all orders under $350 within Australia.
INTERNATIONAL - DELIVERED DUTIES PAIDComplimentary international delivery on all orders over $350AUD.
$25AUD flat rate delivery on all international orders.
THE DETAILS
We want the delivery of your beautiful new pieces to go as quickly and smoothly as possible. To help us do this, please make sure to provide us with the correct delivery address, where someone can sign for your package or where your Post Office Collection Card will be left in a safe and secure place. We are not responsible for stolen collection cards or return packages due to an incorrectly entered address. If you've entered incorrect details and your package does come back to us, we will have to charge you for re-delivery.
We cannot be held responsible for lost, missing or wrongly delivered packages if they have been signed for and marked as 'delivered'. We also cannot re-direct your delivery once it's been dispatched.
Orders are processed Monday - Friday during business hours, with the exception of Public Holidays. You will receive a notification with tracking information once your order is dispatched.
DELIVERY WITHIN AUSTRALIA
We deliver your orders to you via the standard Australia Post service for $10, for orders under $350. For a quicker option we offer Express postage for a fee of $15, for orders under $350. We offer complimentary express delivery for orders over $350.
Please allow around 5 business days for your standard delivery and 2 business days for express delivery, and a little longer for non metro regions. Be assured that we get your orders out to you in the most timely manner, but please understand that we can't be held responsible for delays in delivery caused by the postal service provider.
INTERNATIONAL DELIVERY
We charge a flat rate shipping fee of $25AUD for all international orders under $350AUD. We offer complimentary standard international delivery on all orders over $350.
We offer international delivery on a DDP (Delivered Duties Paid) basis, which means all applicable duties and taxes are included in your order total at checkout — no hidden fees or customs surprises. Your parcel will be delivered directly to your door without any additional charges upon arrival.
We are here to help so please don't hesitate to contact us with any delivery queries via hello@allegra-allure.com.